Author Topic: He's on your site to BUY something  (Read 6787 times)

rcjordan

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He's on your site to BUY something
« on: July 03, 2016, 02:05:27 PM »
How can we tell if a customer has previously visited via a mobile device and has now returned on a desktop? IP/device database?  'Cause -based on observations this holiday weekend with the family- when someone matches this profile they have wallet in hand.

buckworks

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Re: He's on your site to BUY something
« Reply #1 on: July 03, 2016, 02:51:22 PM »
That's a common pattern on the ecommerce site with which I'm most familiar. Users discover the site on their phones, then come back later on a larger device.

More than half the traffic is mobile, but three-quarters of the sales happen on desktops.

ergophobe

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Re: He's on your site to BUY something
« Reply #2 on: July 04, 2016, 08:38:42 AM »
You can't unless you can entice them to log in, but that's going to put a hurdle in front of them and even if you have discounts for members, I still have no reason to login on my phone if I'm not ready to buy.

 - you can't put a cookie on my laptop computer when I browse your site on my pocket supercomputer
 - you can't use device fingerprinting if I'm switching devices

The only thing I can think of is using the IP, but that's unreliable (most people are on a dynamic IP plus that only works if they are on the same wifi network on the laptop and the pocket supercomputer)

BoL

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Re: He's on your site to BUY something
« Reply #3 on: July 04, 2016, 02:04:00 PM »
Maybe FB or other 3rd party tracking with decent coverage? It'd be reliant on the customer being signed up to them and also logged in, I'm guessing it's possible to see if that person has visited your site before.

ergophobe

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Re: He's on your site to BUY something
« Reply #4 on: July 04, 2016, 07:09:18 PM »
>>Maybe FB or other 3rd party tracking with decent coverage?

That's an interesting thought. You could use Google Customer Match and whatever the Facebook version is called...


http://www.wordstream.com/blog/ws/2015/11/02/adwords-customer-match-setup
http://searchengineland.com/customer-match-common-questions-answer-242789

The thing is, this is only going to work if they customer is already in your database and signed into his Google/Facebook account. Then you would have to run retargeting ads on your own site. You still wouldn't *know* they were there and wouldn't be able to adapt your own site, because they still wouldn't have a cookie from their previous visit and Google/facebook aren't going to tell you that the had a match.


Rooftop

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Re: He's on your site to BUY something
« Reply #5 on: July 06, 2016, 07:45:32 AM »
You can also buy match data.

I don't know much about buying it, but I've sold a lot of it.  The data matches a device to a hash of a user email.  Brokers buy from multiple sources with the aim of matching multiple devices to the same hash.  When a user with a hash visits your site they check whether it matches any users that you are targeting.

Pay and pay solutions would be people like Criteo, Adroll, adbrain and of course Google / Facebook, but they are largely focused on getting you to buy an ad rather than the ability to target your own users.     The only firms that I know doing what you mention are the big players like Bluekai  and Adobe audience manager.   I'm sure that there are many others though

ergophobe

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Re: He's on your site to BUY something
« Reply #6 on: July 06, 2016, 05:03:25 PM »
>>Bluekai

Now absorbed into Oracle. I think this is mostly now the Oracle ID Graph part of the Data Cloud
https://www.oracle.com/applications/customer-experience/data-cloud/solutions/id-graph.html

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Oracle ID Graph reaches more than 90 percent of US online consumers by connecting active cookies, mobile IDs, emails, registrations, and social IDs. It breaks down the silos, enabling you to build audiences you can prospect, connect, and personalize for every customer interaction.

ergophobe

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Re: He's on your site to BUY something
« Reply #7 on: July 26, 2016, 08:02:52 PM »
I just got pitched by these people

http://smartertactics.com/

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Hi, From what I can tell, you are doing a lot of great marketing, but around 98 per cent of leads to your website are leaving without taking any action on your site. I can show you how, through reverse IP lookup, we can identify the companies and individuals visiting your site. I can also provide you with the contact info - including names, emails and phone numbers - of these visitors, effectively doubling or tripling the number of leads that can be harvested from your existing web traffic. My team has over twelve years of experience driving results for our clients, and we want you to be a part of their long reputation for success. We're based in Los Angeles, we're Google partners, and we've received accolades from Inc Magazine and the LA Business Journal. Is there a time this week that works best to set up a call? Best, XX, Digital Marketing Manager 

So how, based on the IP of a 2000-person company, do they give you the name and email of the person? I would think this would require extensive fingerprinting of some sort.

Also, is it just me... but seriously, your digital marketing manager is writing to me with a firstnamelastname.smartertactics.gmail.com address





Drastic

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Re: He's on your site to BUY something
« Reply #8 on: July 27, 2016, 01:39:11 PM »
>Also, is it just me

nope, they are using a free theme when there is a paid version with much more control. (We just built a client site using this theme by request.) They didn't even bother to remove the footer link.

ergophobe

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Re: He's on your site to BUY something
« Reply #9 on: July 27, 2016, 04:06:21 PM »
>Also, is it just me
free theme... footer link.

Yep, I noticed that too and almost mentioned it.

Things like that are signs to me that someone is a small thinker.

But I was wondering if this is just my generation's version of "he wasn't wearing a tie and his shoes weren't shined" (things I could not care less about, might even feel more comfortable with than someone with a tie and shined shoes, but which would have mattered a lot to my grandfather's generation and many of my father's generation).

PS - I do like that theme by the way. Yes, it's maybe becoming too common, but it is a nice corporate splash page and would be a nice alternative to just a running tally of posts for a blog home page too.
« Last Edit: July 27, 2016, 04:31:56 PM by ergophobe »

ergophobe

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Re: He's on your site to BUY something
« Reply #10 on: August 11, 2016, 06:14:33 PM »
Just got pitched by another company offering the same thing...

http://www.leadforensics.com/

Is this random or are a lot of new players coming into this space?

Drastic

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Re: He's on your site to BUY something
« Reply #11 on: September 06, 2016, 01:52:20 PM »