Author Topic: AirBNB host fees of "generally 3%". WTF DOES THAT MEAN?  (Read 239 times)

grnidone

  • Inner Core
  • Hero Member
  • *
  • Posts: 1357
  • Laugh often. It's the best medicine.
    • MSN Messenger - grnidone@yahoo.com
    • AOL Instant Messenger - Ggrnidone
    • Yahoo Instant Messenger - grnidone
    • View Profile
    • GreenEyeWire
    • Email
AirBNB host fees of "generally 3%". WTF DOES THAT MEAN?
« on: March 07, 2018, 08:48:48 PM »
Quote
    Host service fees AirBNB

    We charge hosts a service fee (including taxes, if applicable) every time a booking is completed. The amount of the host service fee is generally 3%. Hosts in Italy or hosts with a super strict cancellation policy might have a higher host fee. The host service fee is calculated from the booking subtotal (before fees and taxes) and is automatically deducted from the payout to the Host.

    To see the host service fee amount charged for a particular booking:
        Go to Transaction history on airbnb.com
        Next to the reservation you want to review, click the reservation code
        Under Payout, you'll see Airbnb Service Fee

    You'll also be able to view the host service fee in the message thread with the guest under Payments.
    Guest service fees

   

Generally 3%?  WTF?  You can't tell me what the exact percentage so I know what I'm paying for?

Call with Customer service was basically like this:

Me:  "I don't understand what 'generally 3%' means in the wording."  *reads paragraph*  "What exactly is the percentage?"

CS:  "Well, if you charge $100 a night, then it's 3% of $100.  If you charge $200 a night, it's 3% of $200."

Me:  "So.  Is the fee 3% all the time or not?"

CS:  "Well, if the help file says it's "generally 3%" then that's what it means."

Me:  "But.  WHAT does that mean?  Is it sometimes 2.9%?  Is it 3.1%?  What is the percentage?"

CS:  "Well, you'll know it when you download your reservations and see."

Who the F*ck does business like that?  Tell me what your service costs.  Don't make this like American health care.  I want to know what the service costs BEFORE I do business with you.



ergophobe

  • Inner Core
  • Hero Member
  • *
  • Posts: 4176
    • View Profile
Re: AirBNB host fees of "generally 3%". WTF DOES THAT MEAN?
« Reply #1 on: March 07, 2018, 11:30:08 PM »
Who the F*ck does business like that?

For starters: VRBO and TripAdvisor/Flipkey. International cards always cost more. Prices vary.

AirBnB, however, is especially annoying from the *guest* end. The fees they charge guests vary from 6% to 12%. They say the bigger the total order value, the lower the percentage, but they refuse to tell you what the scale is or how it works. You would have to reverse engineer it.

You pretty much have to enter it all into Excel and start doing calcs.