Author Topic: Expedia travel insurance  (Read 553 times)

ergophobe

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Expedia travel insurance
« on: March 29, 2018, 01:33:03 AM »
Booked some travel for my dad and he asked that I pony up for the insurance because there was some worry about an emergency that might prevent him from traveling.

Because he flies out of a small airport, he needed one ticket to get to the international airport and another for his international trip. On the return flight, he had an overnight stay between the international flight and the domestic flight (not like this was a tight connection).

Of course, it happened his travel was during the storm that shut down JFK for a full day and his international flight was pushed back two days, which meant he missed his connection.

Great, he had the insurance Expedia offers. And guess what? If the airport shuts down for two days and that causes you to miss a connecting flight... it's not covered. Nothing weather related is covered.

After some back and forth and final denial, I sent them this

Quote
Dear Alisha,

I fully understand that by the terms of the insurance, this situation was not covered.

I hope, however, that AIG fully understands that I will never purchase your travel insurance again and will be sure to tell my friends and family not to do so either. Insurance that does not cover an eventuality like this is absolute junk as a product and I feel utterly cheated. Just so you know.

Thank you for your time

And I'm posting it here to make good on that promise.

Now you know and I have done my filial duty

rcjordan

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Re: Expedia travel insurance
« Reply #1 on: March 29, 2018, 03:00:00 AM »
Good to know.  I'll usually add it on $4-digit domestic fights that aren't Southwest.  I'm usually thinking of family/business illness or crisis when I buy it. Hadn't thought about weather (mostly southern routes).

Internationally, I use worldnomad.  I read some good reviews somewhere. Never had a claim.

https://www.worldnomads.com/




ergophobe

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Re: Expedia travel insurance
« Reply #2 on: March 29, 2018, 05:30:21 AM »
The insurance was meant for the domestic flight.

Basically, because he flies in and out of a small airport, he bought a JetBlue round trip from home to JFK, and an Alitalia RT from JFK to Rome. When Alitalia cancelled the flight because JFK was closed and rescheduled him for two days later, he couldn't make the JetBlue flight, but the insurance doesn't pay out if the cancellation is due to weather.

ergophobe

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Re: Expedia travel insurance
« Reply #3 on: March 29, 2018, 05:39:09 AM »
World Nomads wouldn't have helped... they won't insure anyone over 70 (he's 88).

They do cover expenses related to trip delay due to inclement weather though. So in short, I would be covered in his situation, but they won't sell him travel insurance at all. Which is funny, because he takes not a single medication, swung a pickaxe for 9 hours without stopping to eat one day last summer and walked over 30 miles in two days the summer before (as part of a week-long hike)... which means he's probably less likely to have a problem than most 69 year olds

Adam C

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Re: Expedia travel insurance
« Reply #4 on: March 29, 2018, 01:54:44 PM »
>>filial

Thank you for adding to my vocabulary.  That is a new one on me.

...and sorry that your dad's trip was disrupted.
« Last Edit: March 29, 2018, 01:56:56 PM by Adam C »

ergophobe

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Re: Expedia travel insurance
« Reply #5 on: March 29, 2018, 02:42:30 PM »
You're welcome

...and sorry that your dad's trip was disrupted.

He wasn't actually bothered by it. My sister drove down the airport and picked him up, which is probably what he would have preferred anyway. It's the principle of it that bothers me - when an entire airport shuts down for two days and you lose your flight because of it, that seems like something travel insurance would cover. I wouldn't think you would need to read the fine print.