>We have a man on the ground.
I was in Whole Foods today. They've re-designed the front of the store. 8-9 drivers were huddled around an order system. Driver picks up the order, shops for the customer, scans and bags the order, and heads out.
Looked so busy that it was becoming inefficient. They need more stations to handle all the drivers.
Actually, the way it is set up, drivers = personal shoppers.