I recently took on a new client that's a cardboard box company. True to the spirit of cardboard box companies around the world, they are totally stuck in the past.
I emailed the guy a candidate list of search-terms (a surprisingly competitive world, the world of cardboard boxes), asking him to highlight the ones he felt were the most relevant.
I was very surprised a few hours later when my inbox had 15 emails from his secretary, each with a 7MB PDF, which was a couple of pages that he'd actually printed off, ticked off with a pen and then got the secretary to scan in and email to me!
Needless to say, i have now improved their workflow.