Author Topic: My conversation with tech support about a spool of enamelled copper wire ...  (Read 333 times)

gm66

  • Inner Core
  • Hero Member
  • *
  • Posts: 1072
    • View Profile
I ordered a spool of wire from an ebay seller, when it arrived there was obviously a problem, so i contacted Kevin at tech support :

Me:

Hi, this wire is broken somewhere, you can't read resistance and irt fails a connectivity test.

I'd like to arrange a return please, and can you test the next one before sending it out? I need an unbroken wire on the spool.


Thanks, Gary.

Kevin:

In your original ebay message you stated that the wire is snapped to which I responded stating that it is not possible but in the message you sent afterwards you now state that we advertised the wire as enamel but is is not.

May I make it clear that we only stock enamelled copper wire (which you have received) and also that it is not possible for this wire to be snapped. I am not sure now what the problem is but if you wish to return the wire you can do so but it will be at your own cost as there is nothing wrong with what we have sent you.

Me:

Hi, thanks for replying.

I thought there was no resistance and that it must be broken, but the reason there is no resristance is because it's not enamelled so it was in effect a dead short to the meters.

I've tried scraping, i've tried burning off but there is no enamel coating,


Thanks, Gary.

Kevin:

Hi Gary.
I can assure you that we only stock enamelled copper wire and had you have scraped the enamel with a blade it comes off.

Me (feeling daft now):

Hi Kevin,

i'm sorry, i was wrong. I scraped it with a stanley and it came off.

Apologies for wasting your time and thanks for the swift response.

Odd that it wouldn't melt with a lighter though, is it heatproof?


All the best, Gary.

Kevin:

Hi Gary.

Yes the enamel is a very high temperature that would normally require a blow torch to remove the enamel.
Glad it all sorted out though.

Kind regards,

Kevin

He coulda told me that when i first mentioned i couldn't get it off with a lighter!!!


Civilisation is a race between disaster and education ...

littleman

  • Administrator
  • Hero Member
  • *****
  • Posts: 4460
    • View Profile
Its incredible that you couldn't burn off the enamel, but it does make sense that it would be heat resistant.  The electric charge would cause heat and being resilient to heat would make the coil more durable.

gm66

  • Inner Core
  • Hero Member
  • *
  • Posts: 1072
    • View Profile
Its incredible that you couldn't burn off the enamel, but it does make sense that it would be heat resistant.  The electric charge would cause heat and being resilient to heat would make the coil more durable.

Yes, turns out it can withstand 200 degrees for 20,000 hours! That gauge can carry 9 amps.
Civilisation is a race between disaster and education ...