Poll

What is your preferred registrar now?

eNom
1 (7.7%)
Moniker
5 (38.5%)
Namecheap
1 (7.7%)
Godaddy
2 (15.4%)
Gandi
1 (7.7%)
Other
3 (23.1%)

Total Members Voted: 11

Voting closed: December 15, 2010, 09:17:00 PM

Author Topic: Monte Leaving Moniker - Does this change anything?  (Read 6612 times)

ergophobe

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Monte Leaving Moniker - Does this change anything?
« on: December 08, 2010, 09:17:00 PM »
I must say, I've never cared for the Moniker interface, but a few webmasters have told me that they went there because other registrars have, through incompetence or greed, let out sensitive information and they felt Moniker was at least trustworthy, if sometimes a PITA.

So now I have 30 domains I'm trying to get someone to transfer out of Yahoo @ $35/year or some such. In the past, I would have told him, albeit with reservations, to use Moniker. But more and more...

So, who do you like and why?

grnidone

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Re: Monte Leaving Moniker - Does this change anything?
« Reply #1 on: December 08, 2010, 10:07:03 PM »
I like that Moniker has a salesperson attached to your account no matter how many or how few domains you have with them.  You ask for that person, and boom, you talk to a real live voice who has a clue. 

Sometimes it's the little things.

4Eyes

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Re: Monte Leaving Moniker - Does this change anything?
« Reply #2 on: December 08, 2010, 11:41:38 PM »
I started switching to Domainmonster.com.

I got cheesed off with the other registrars interfaces - too much upselling and other crap going on.

With DM I can order one or more expired domains really quickly and get back to real work.

bill

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Re: Monte Leaving Moniker - Does this change anything?
« Reply #3 on: December 09, 2010, 08:36:02 AM »
Moniker does have a crappy interface, but like you I've stuck there because of the deal Monte initially setup for me. I always liked the fact that I could drop his name, of even IM him and get some attention to my problems. Without him I may look elsewhere if there is a clear alternative. I have a need for a lot of international domains. A lot of other registrars simply don't have the breadth that Moniker has.

PaulH

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Re: Monte Leaving Moniker - Does this change anything?
« Reply #4 on: December 09, 2010, 09:56:43 AM »
Domainmonster.com for bulk buying
Still use 123-reg for small UK buys
Godaddy for some top level domains(love the bulk dns management)

ergophobe

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Re: Monte Leaving Moniker - Does this change anything?
« Reply #5 on: December 13, 2010, 04:35:57 PM »
Meanwhile... 12 hours later my support request from Moniker is unanswered.

I may need to use that phone number, but for something this simple, it should not need a phone call

This should go into the support queue and be handled in... I would expect 12 mins, not 12hours.

[Was trying to change an A record and couldn't set
example.com A 1.2.3.4

finally got back to me and said you have to use the pseudo-domain default domain placeholder @ which I should have guessed]
« Last Edit: December 13, 2010, 04:57:34 PM by ergophobe »

keano

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Re: Monte Leaving Moniker - Does this change anything?
« Reply #6 on: January 19, 2011, 07:06:03 PM »
For mega important stuff I will use only 1 company, but do NOT expect them to be cheap or even offer you a per domain price.

http://comlaude.com/

Nick Wood is the guy to speak to there.

For the equivalent if you're US based I would guess that MarkMonitor is the most obvious choice - but both are pretty much priced at the large corporate client level.

Monte leaving Moniker will inevitably have an effect I'd say, particularly on customer service which was a particular focus for him.

Unfortunately, making recommendations about domain registrars is pretty difficult these days as there are just so many bad ones out there. I used to be General Manager at an ICANN registrar in the UK for some years so I've had the misfortune of having to deal with some really terrible registrars over time.

Online interface wise i've found that most registrars are much of a muchness. Thet all have access to the same registry protocols so there isn't that much room for differentation. The main area that sets registrars apart, be they either ICANN or simple UK tag holders is customer support, and you get what you pay for in that regard.

For example, I personally wouldn't trust the support staff at 123-reg to sit the right way round on a toilet let alone administer tasks relating to important assets such as domain names.

In terms of half decent registrars, DomainMonster are ok and have a reasonable backorder system and in the US, even the lower priced registrars are pretty decent - the likes of Godaddy, etc. But if you have valuable domains you might want to lock them down at specialist registrars with good security and IP knowledge such as Com Laude, MarkMonitor or even NetNames.