Author Topic: Host to avoid : Siteground  (Read 6890 times)

Rooftop

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Host to avoid : Siteground
« on: September 26, 2016, 11:15:21 AM »
Them : You've used too many processor cycles so we've turned your site off
Me : Uhm, ok so the XXX visits a month promise is rubbish
Them : Yes, we sell like that, but we actually limit on processor cycles
Me : err, ok. Weird though - this is a quiet site and you did already get me to upgrade to your full-on package
Them : Here is the URL causing a problem. You need to either fix it or go a a dedicated server (WTF this is a wordpress site with less than 300 users per day!)
Me : Yeah, I can't access that URL. You turned my site off remember?
Them : *silence*
Me : Quietly transfers out

Site down 2 days so far. No warning before hand, just turned it off.   

I might have paraphrased the conversation above a little :)

gm66

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Re: Host to avoid : Siteground
« Reply #1 on: September 26, 2016, 11:16:38 AM »
Arseholes.

Good service is so rare these days you feel like kissing the hand of those that give it to you.
Civilisation is a race between disaster and education ...

Rooftop

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Re: Host to avoid : Siteground
« Reply #2 on: September 26, 2016, 12:35:53 PM »
Such fun. Moved to new host just as they got hit by a DOS attack.  Down again now!

BoL

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Re: Host to avoid : Siteground
« Reply #3 on: September 26, 2016, 02:47:59 PM »
WP can be horrible if it's not cached etc, I can see why they'd get in touch if the installation was genuinely using a lot of CPU. No warning is inexcusable.

Drastic

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Re: Host to avoid : Siteground
« Reply #4 on: September 26, 2016, 03:11:12 PM »
Yeah thanks for the heads up. They were on my to-try list.

Killing sites without warning is inexcusable unless the install is hacked and confirmed to be compromised.

Rooftop

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Re: Host to avoid : Siteground
« Reply #5 on: September 26, 2016, 04:51:04 PM »
Looks like Chinese spammers were hitting the registration page pretty heavily.   Site security was keeping most out though, so it was just resources.
Once I moved them to another host and was actually able to see what was going on it took 30 seconds to fix. I just blocked China in the Cloudflare firewall.  Had Siteground bothered to warn us rather than disable us I would have fixed it in minutes rather than have 2 days downtime.
Tw@s

BoL

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Re: Host to avoid : Siteground
« Reply #6 on: September 26, 2016, 05:06:13 PM »
Glad you got it sorted. It's something they would probably see across multiple sites too. Perhaps that's where they're going wrong... whack-a-moling customer accounts rather than sorting the root cause.

I have some shared hosts using 'bitninja' that seems to be quite aggressive blocking spam and automation. It serves a captcha when it doesn't like the IP and if the captcha isn't solved after a number of times, they email the abuse@ of the IP owner saying that the IP is 'attacking other websites'.  Something along those lines would've worked well for them here.
« Last Edit: September 26, 2016, 05:12:03 PM by BoL »

ergophobe

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Re: Host to avoid : Siteground
« Reply #7 on: September 26, 2016, 07:04:23 PM »
Looks like Chinese spammers were hitting the registration page pretty heavily. 

I was going to say, there are legit reasons for this - super inefficient scripts, DDOS especially on something like a registration page. If you're on shared hosting and your site is bringing down the server, they have to do something.

That should include immediately notifying you and explaining what they are doing and what you need to be doing.

BTW - can you run Cloudflare with this site? That will catch a huge number of Chinese spammers.

Leona

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Re: Host to avoid : Siteground
« Reply #8 on: September 27, 2016, 04:36:48 AM »
Justhost did the same to a client of mine because of hacked file. No warning, no email, nothing, we had to contact support once the site went down (which we only found out about because her clients were telling her!) just to find out what was going on, which took a couple of hours in itself. Had a similar issue with a hacked file with hawkhost, they quarantined the file, let me know what they had done and kept the website up. A world of difference. They were getting hit with a DDOS and the server went down. I contacted them and they told me within minutes that they were transferring out until they found the culprit (another account, not mine). Then emailed me once it was fixed. As you all know you only know how good a host is once the s&*^ has hit the fan and it has a few times, hawk have been brilliant every time.

Drastic

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Re: Host to avoid : Siteground
« Reply #9 on: September 27, 2016, 05:33:13 PM »
Pair.com goes on the shitlist too, btw.

Had an older wp install so they killed the entire account access. No ftp, panel, nothing. All sites down.

Tech support couldn't help me, had to wait on the abuse dept to get back to me. Sites were down for quite a while, it seems their abuse dept. doesn't get in a hurry for anything, current/existing client or not.

The site wasn't even compromised, just older WP version. I was livid. I've spent thousands with these idiots over the years.

bill

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Re: Host to avoid : Siteground
« Reply #10 on: October 03, 2016, 05:11:06 AM »
Pair.com goes on the shitlist too, btw.

Had an older wp install so they killed the entire account access. No ftp, panel, nothing. All sites down.

Tech support couldn't help me, had to wait on the abuse dept to get back to me. Sites were down for quite a while, it seems their abuse dept. doesn't get in a hurry for anything, current/existing client or not.

The site wasn't even compromised, just older WP version. I was livid. I've spent thousands with these idiots over the years.

Pair did that? Was that on a shared account? If they ever did that to one of my dedicated boxes they'd be in a world of hurt from the legal folks.

I can understand them looking for old WP installs as they seem to be easy pickings for the script kiddies. However, a bit of notice would be expected before action was taken.

Drastic

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Re: Host to avoid : Siteground
« Reply #11 on: October 03, 2016, 02:54:27 PM »
Yep....I think the acct is considered shared...its not vps or dedi...but I get my own IPs, etc.

Quite the fiasco, a week or two's notice would have been nice.

Rooftop

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Re: Host to avoid : Siteground
« Reply #12 on: October 06, 2016, 10:24:08 PM »
Just to give more details: the site had not been hacked.  Core and all plugin were up to date.  Chinese spanners had been hitting the registration form,  although not in great numbers.  Once we moved we simply used cloud flare to block Chinese traffic from the registration page. Would have done this on siteground if they hadn't turned it off.

Rooftop

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Re: Host to avoid : Siteground
« Reply #13 on: October 22, 2016, 09:30:46 AM »
Found out a few more things about Siteground whilst moving away from then, which make me think that they are even scummier than I initially thought.

1. If you use their installer it injects a page onto your site singing their praises and linking back to them for their own little (and poorly thought out) link network

2. They also add their own admin level user to your account (WTF, seriously???)


Drastic

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Re: Host to avoid : Siteground
« Reply #14 on: October 23, 2016, 05:15:54 PM »
They do this in WP or something else?