Idiots took a site offline due to CMS not being current version, and locked me out from http/ftp/etc and told me to upgrade it.
Gave me no way to access it to fix it, no prior warning, and refused to put the site back online. Took me 2 hours of over 10 calls/emails which got me nowhere until I asked for direct contact info of the CEO and dept heads, then they had no problem turning the site back on. This was dealing with ~5+ different techs, and me being a 14 year customer spending thousands with them.
I moved it and will be moving the rest asap. I suggest you do the same if they are hosting anything important for you. True imbeciles at the wheel over there.
