Thousands of Xcel customers locked out of thermostats during 'energy emergency'
https://www.thedenverchannel.com/news/contact-denver7/thousands-of-xcel-customers-locked-out-of-thermostats-during-energy-emergency
So... when they signed up for a program that gives them a discount if they are willing to be locked out during heat/power emergencies, why are they surprised they were locked out during a heat/power emergency?