Any examples of live chat done really well? We're looking for some as an example of what to aspire to (we have many 'what not to aspire to' examples)
Cheers
Let's blow the dust off this one.
Who's doing it really well?
Which live chat apps would you recommend?
Which would you avoid?
I've inherited an installation of Moxie (http://www.gomoxie.com/live-chat/) and have spent time on Kayako (http://www.kayako.com/product/live-chat-software/) previously. Looking to broaden my horizons...
I've only used http://tawk.to and it had big aspirations of doing it better, but since I can't compare it to anything else, I can't say.
Again one horse show. We use Zopim.
Does what it says on the tin. Useful visitor insight, I like it, but have nothing else to compare it with.
I've been trying out Slack. It's really growing on me. You can make a free account and have unlimited members, but to get all the cool search functions and more attachments you need to pay. But even free, I've seen some decent community building.
I was looking at some research on services Millennials trend towards that older people don't. Slack was one that keep coming up.
Quote from: bill on June 23, 2015, 04:00:19 AM
I've been trying out Slack. It's really growing on me. You can make a free account and have unlimited members, but to get all the cool search functions and more attachments you need to pay. But even free, I've seen some decent community building.
Quote from: ergophobe on June 23, 2015, 03:38:09 PM
I was looking at some research on services Millennials trend towards that older people don't. Slack was one that keep coming up.
I noticed that post. I'm not a Millennial, but I could see that the people who setup the Slack communities I've visited are of that mindset. It's a lot like IRC, but more organized and less ephemeral. There are a ton of add-ons that you can plug into the service, so it's really versatile and can be customized to your needs (pull in RSS feeds, integrate IRC chatrooms, DropBox, etc.). I've only really played around with free communities, but assume that if you did something internally there would be more options to lock the service down in terms of security and access. It's well designed and has a good mobile client.