I've been thinking about a related problem - the inherent unhappiness of people who try too hard to optimize in life (I generally refuse to use the phrase over optimize because logically that is impossible).
Here's Freddie's take on the social downsides of optimizing services.
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My current working definition of overoptimization goes like this: overoptimization has occurred when the introduction of immense amounts of information into a human system produces conditions that allow for some players within that system to maximize their comparative advantage, without overtly breaking the rules, in a way that (intentional or not) creates meaningful negative social consequences. I want to argue that many human systems in the 2020s have become overoptimized in this way, and that the social ramifications are often bad.
https://freddiedeboer.substack.com/p/the-modern-curse-of-overoptimization?utm_source=multiple-personal-recommendations-email&utm_medium=email&triedRedirect=true
That synopsis resonates. Will read with interest.