Definitely worth a read...
For more than 30 years, the US Postal Service has sent people who need to change their addresses to MyMove. Experts say the site uses dark patterns to trap visitors in an online purgatory of "deals."
https://www.wired.com/story/the-governments-shittiest-website/
Read it but now am paywalled.
When you give someone no budget and get an outside party to do it for you at no charge to USPS or the person changing addresses, it should come as no surprise that it is a marketing cesspool.
The postal service has a raw deal - they do not get money from Congress, but they are required to serve at the price and level dictated by Congress.
Private luxury, public squalor.
https://th3core.com/chat/index.php?topic=74.msg89729#msg89729