https://www.nytimes.com/2026/04/25/your-money/fidelity-investments-fraud-alert.html?unlocked_article_code=1.hlA.x7Bd.5PoeVaRxJ-ef&smid=url-share
QuoteFidelity Investments notified a customer that her phone number and email address had been removed from her profile. When she logged in, her accounts and savings were nowhere to be found.
...
"Are you sure you shouldn't be calling Schwab?" Ms. Gruntmane recalled one representative saying, referring to Charles Schwab. "Are you sure it's with us?"
"Nobody thinks about the enormous amount of faith we put into the invisible infrastructure"
Uhh, yes, I do.
"she's going to be sure to keep physical evidence of her accounts and balances in a secure place"
I don't... I can't even...
I have wondered - if a glitch erases your account and the bank and its lawyers double down and say you never had any money there, will a paper statement carry any weight? It's not like it's notarized. No harder to fake than a PDF. Only slightly harder to fake than a screenshot of account balances.
I rally don't think a paper statement buys you much and it wasn't a paper statement that helped here.
It seems that the root of the problem was that she didn't even have a record of her account number handy. Once she got that, the problem was resolved relatively quickly.