Print Page - Support ticketing system

Title: Support ticketing system
Post by: edo on June 21, 2013, 11:18:18 AM

Any support ticketing systems that you can buy off the shelf that people recommend?

Cheers,

Ed

Title: Re: Support ticketing system
Post by: rcjordan on June 21, 2013, 12:11:31 PM

seen this, edo? it was referenced in stackoverflow as a decent list (I don't know enough to assess them)

http://en.wikipedia.org/wiki/Comparison_of_issue_tracking_systems

Title: Re: Support ticketing system
Post by: jetboy on June 21, 2013, 01:48:31 PM

Kayako's stuff works well.

http://www.kayako.com/

Title: Re: Support ticketing system
Post by: edo on June 23, 2013, 04:04:39 PM

Thanks guys. Much appreciated. Am going to give Kayako a whirl. If it's shit I will put a contract out on Whore's Fanfare :P Ed

Title: Re: Support ticketing system
Post by: ukgimp on June 24, 2013, 08:43:37 AM

Zendesk we used for bit, can be custom skinned.

Autoresponders etc etc,

example >>

http://help.instructure.com/home
https://support.wepay.com/home
https://www.elance.com/php/landing/main/login.php?type=support&crypted=cGVyc2lzaWQ9NTc3NjI1MDIz
https://help.podio.com/home
http://artistsupport.mtv.com/home

Title: Re: Support ticketing system
Post by: ukgimp on June 24, 2013, 08:44:40 AM

You need to be able to edit JS though.

Title: Re: Support ticketing system
Post by: Zwart on June 24, 2013, 03:09:15 PM

Don't get me started on Zendesk UGH.

Title: Re: Support ticketing system
Post by: Rumbas on July 12, 2013, 09:17:23 AM

Have a look at this:
http://www.rhinosupport.com/

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Why We Are Here => Web Development => Topic started by: edo on June 21, 2013, 11:18:18 AM