https://thenextweb.com/contributors/2018/04/22/selling-products-amazon-severs-ties-customers/
QuoteThere's one key point that is being forgotten among the talk of 30-minute drone delivery and ordering your kitchen roll via Alexa: when you sell through Amazon, these customers are Amazon's, not yours.
True. With a very few exceptions for vendors who have a track record of providing great value, I'm vendor agnostic. In fact, one of the main reasons I use Amazon is that they usually give me more clout as a customer than buying it through a vendor directly.
Yeah, this can't be forgotten. Those of us who sell on Amazon are basically playing on Amazon's playground. I do get customers who thank me directly and say that they will do business with me again, but those are a small percentage.
I had an exchange with an uncle a couple of weeks ago on a related topic. He sent me a link (https://www.washingtonpost.com/business/economy/how-this-retailer-built-a-33-million-business-on-amazon-and-pickleball/2018/03/23/4a8422fc-2c8d-11e8-8688-e053ba58f1e4_story.html). I wouldn't mind sharing with you my thoughts on the topic, but I think I need to do it in the IC section.