Colorado: 22,000 lost control of temperatures in their homes for hours Tuesday

[rcjordan]

Thousands of Xcel customers locked out of thermostats during 'energy emergency'
https://www.thedenverchannel.com/news/contact-denver7/thousands-of-xcel-customers-locked-out-of-thermostats-during-energy-emergency

[ergophobe]

So... when they signed up for a program that gives them a discount if they are willing to be locked out during heat/power emergencies, why are they surprised they were locked out during a heat/power emergency?