Overall it is a useful breakdown - with one embarrassing error right at the start (IMO, of course, but bear with me here).
The 'great example' he uses is:
4G is a mobile broadband technology that will change the way your department communicates, collaborates, and operates.
No No No!!!!!
4G is a mobile broadband technology that will IMPROVE the way your department communicates, collaborates, and operates.
'change' is irrelevant - 'improve' is a benefit.
It may sound like I am being Mr Picky here, but if this were a headline on a website sales letter, he would be losing some conversions with 'change' instead of 'improve'.