Dell update: XPS is behaving really well now and I'm starting to feel the love again. Can't fault their support. They've even followed up to ensure that I have managed to get set up again and that I haven't encountered more issues

Which brand/model comes without Norton or MacAfee installed?   There always seems to be problems uninstalling these virus-like programs that lead to stability issues.

Next laptop I buy (which will probably be for new year if I include team purchases) I'll just go straight in with the restore windows option. That is now a standard win 10 feature and I think it is now step 1.  Forget picking and choosing what to keep - just reset. The only hiccup is making sure you have wifi drivers.

Mac all the way and twice on Sunday. The damn things just work for years and years.

>> just work

Yep.

just WORK or JUST work?

Quote from: Brad on November 18, 2016, 12:04:42 PM
Which brand/model comes without Norton or MacAfee installed?   There always seems to be problems uninstalling these virus-like programs that lead to stability issues.

That was one of the first things I did, had no issues uninstalling with Crap Cleaner. Glad you are up and running again Rooftop!

The last one I got, and looking round I thought I was a Dell man, but we have three PCSpecialist.co.uk machines here now.

The Last has an SSD for the opp system, and then a standard HD for the docs. 


Never had a problem with 2 I bought in mid 2010 Still going strong, upgraded to Win 10 with no issues.

And you can upgrade them,  give them a call, tell they your order number and model, and they can advise what to upgrade. 

sorry Rooftop, I think I should have realised that earlier? 

PC Specialists - Oh I called alright, the day after it was delivered, they had terrible customer service and even broke the law by refusing to accept a return for refund. The components are dog s&*%, the laptop is dead with hardly any use, not even worth trying to revive it. The only place that piece of crap is going, is the bin.

wow and ouch...  when was that Leona?

Ah, just realised you started the thread.. went back to the beginning and found this:

QuoteI got burn't last round as I bought an all singing all dancing custom build from PC specialist that was a piece of crap and their customer service reps were even worse. So I was a bit nervous on this round especially being over in SA. Your input has been really helpful.

Interestingly different perspective to me! did you not pay by CC?

I ordered it just under 3 years ago. No, very stupidly, I paid via debit card, I won't be making that mistake again. They had great reviews so I didn't think twice, now I know why they have such good reviews, they work every angle to take bad reviews off and you only have 12 months to review. So any computers that fail after this point never get heard about.

Mine was a laptop so maybe they build better PCs as you can't hide crappy components as easily and they are less likely to over tighten screws etc. However, the computer in total must have had no more than 90 days use over 2 years as I had to buy another computer whilst they held onto the faulty laptop for repairs and messed around sending stuff that didn't fix the issues. So this was delegated to a spare and used by my son for homework and some gaming (as it couldn't handle all games despite it being a gaming build). My son is not an average kid, he is very particular and treats stuff better than me, so it wasn't him either.

We had less than great results with them too.  Not as bad as Leona, but "meh" at best. Reliability / quality issues.