https://arstechnica.com/tech-policy/2024/02/air-canada-must-honor-refund-policy-invented-by-airlines-chatbot/

Some comments here:

https://twitter.com/arstechnica/status/1758540835132494119

Another Cory Doctorow insight: AI is not good enough to replace you, but it is good enough to convince your boss that it can replace you. This is what happened here.