Why are airline websites so bad?

Started by ergophobe, September 02, 2026, 11:05:07 PM

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ergophobe

Venting, but I just booked a ticket on an airline I have not used before.

Without fail, I always have the same experience.

1. Buy ticket on their site (not Expedia) and give all my contact info

2. They ask if I would like create an account so I can manage my travel. Yes

3. I give them all the same contact info.

4. I look at my account and it shows no flights. No upcoming travel.

But guys, I disabled my cookie blocker and let you put all manner of tracking shit on my browser so that you would know that it is the same person with the same email in the same session that just registered so he could manage his flights.

Why are you note able to connect the dots?

The only way I've found to avoid it is to create an account and then book your ticket. Even then it's iffy. The last time on United, I could not figure out how to get my flights to show in my account.

If Amazon ran an airline, they would surface every flight I've booked, every flight I've considered booking and every flight of anyone I had talked to within earshot of an Alexa unit, and flights of everyone who has a similar travel history to me.

There is so much competition in the airline industry, but I guess nobody chooses flights based on which airlines have functional websites.


ergophobe

#2
Claude explained it to me.

It had a step by step guide to resolve this problem on this airline. Very good.

But, it didn't work because some web developer made a foolish decision. Basically, if there is any mismatch in personal information, you cannot connect the flight to your profile.

Why is there a mismatch? Because their @#$%(@#$ website has a dropdown for the city name and they do not have my city because I do not live in a city! So I just put in the first city in the select field.

rcjordan


ergophobe

That's actually good advice.

I'm always chiding people and saying the source of their unhappiness is that they are stuck on how the world should be instead of how it is.

So yes, mea culpa, mea culpa, mea maxima culpa