Support ticketing system

[edo]

Any support ticketing systems that you can buy off the shelf that people recommend?

Cheers,

Ed

[rcjordan]

seen this, edo?  it was referenced in stackoverflow as a decent list (I don't know enough to assess them)

http://en.wikipedia.org/wiki/Comparison_of_issue_tracking_systems

[jetboy]

Kayako's stuff works well.

http://www.kayako.com/

[edo]

Thanks guys. Much appreciated. Am going to give Kayako a whirl. If it's shit I will put a contract out on Whore's Fanfare  Ed

[ukgimp]

Zendesk we used for bit, can be custom skinned.

Autoresponders etc etc,

example >>

http://help.instructure.com/home
https://support.wepay.com/home
https://www.elance.com/php/landing/main/login.php?type=support&crypted=cGVyc2lzaWQ9NTc3NjI1MDIz
https://help.podio.com/home
http://artistsupport.mtv.com/home

[ukgimp]

You need to be able to edit JS though.

[Zwart]

Don't get me started on Zendesk UGH.

[Rumbas]

Have a look at this:
http://www.rhinosupport.com/